Banking customers demand streamlined API lifecycle
The overall transformation effort is about freeing up the resource all the way at the bottom and investing a lot more on the top. This is where the maximum benefits are going to really lie, in terms of innovating at the edge for providing a better experience/ services, and the ability to collaborate with fintechs to offer new embedded experiences for end customers. Majority of the interactions are done with these new digital services, and, at the forefront of delivering them, we find APIs.